Voicemail Shortcuts

The following shortcuts are available while listening to a voicemail message when using the Audio Message Center:

 

*1	REPLY to this message.	*6	Play the NEXT message.
*2	FORWARD this message.	*7	REWIND the message 10 seconds.
*3	DELETE this message.	*8	FAST FORWARD the message 10 seconds.
*4	REPLAY this message.	*9	CALL BACK the user who left the voicemail.
*5	Play the PREVIOUS message.	*#	SKIP to the end of the message.

 

Phone Functions for Allworx IP Phones 

Note: Items on the phone's LCD screen ARE INDICATED LIKE THIS. Physical buttons to push are indicated like this.

 

LCD Contrast

To adjust the contrast of the phone's display, press the CONFIG soft key, select PREFERENCES, then LCD SETTINGS.

Use the 🔼 🔽 keys to change the contrast, then press Select (✅).

Do the same for brightness, if your phone has a backlit display.

 

Outside Line Access

Dial 9 + phone number.

 

Personal Speed Dial

TO SET UP:

1. Press the CONFIG soft key.
2. The PERSONAL SPEED DIAL selection should be highlighted; press Select (✅).
3. Use the 🔼 🔽 keys to choose a desired speed dial number, then press Select (✅).
4. Use the keypad to enter the extension or phone number, then press Select (✅).
5. Use the keypad to enter a name to associate with the entered number.

Note: The 🔼 🔽 keys act as a backspace and the # key can be used to put spaces between the characters in the Speed Dial Description.

TO USE:

1. Pick up a free line.
2. Press the SPDIAL soft key.
3. Press the number on the keypad corresponding to the desired speed dial.

 

Check Voicemail Messages

If your phone supports the Visual Message Center, press the Messages button once for the Visual Message Center or twice for the Audio Message Center.

If your phone does not support the Visual Message Center, press the Messages button once to access the Audio Message Center.

You can also dial 1 + your extension from any office phone or from within the company Auto Attendant to access the Audio Message Center.

 

Change Presence Setting

Press the Presence soft key (if your phone display has one)

or press and hold the Mute/DND button until a list of presences appear on the display.

Use the 🔼 🔽 keys to choose a desired presence, then press Select (✅).

 

Do Not Disturb

Press the Mute/DND button to place the phone in Do Not Disturb mode. The phone will not ring, the Mute/DND button will be illuminated amber, and any calls to the user will go to the next destination in your extension call route (usually your voicemail inbox). Press the Mute/DND button again to end Do Not Disturb.

 

After connecting to the first person, follow these steps to initiate a 3-way conference:

1. Press the Hold button.
2. Select another line, then call the second person.
3. Press the Conference button or CONFERENCE soft key, whichever is available on your phone.
4. Press the flashing button where the first person is on hold.
5. All three callers are now able to conference. The Conference button will be illuminated solid red.

 

Ringtone Families

If you are in a confined area with other phones and want to differentiate your ringtones, you may be able to do so by selecting a different Ringtone Family. Family 5 is particularly useful in differentiating between call types (e.g. calls from a specific number). Your admin must first set up differentiated ringing for you on the Allworx server. To select a Ringtone Family:

1. Press the CONFIG soft key.
2. Use the 🔼 🔽 keys to choose PREFERENCES, then press Select (✅).
3. Use the 🔼 🔽 keys to choose RINGTONE FAMILY, then press Select (✅).
4. Use the 🔼 🔽 keys to choose a family, then press Select (✅)​​​​​​​.

 

Answer Other Ringing Phone

To answer a ringing phone, dial 2 + the ringing phone's extension.